So, I am seriously in need of a phone upgrade. My phone is so sad looking. The black paint is all scratched off, the part of the phone that flips is coming off, and many other things. So I call AT&T, formerly Cingular, formerly AT&T and Cingular and was put in circles for a whopping 85 minutes! I thought my head was going to explode. I had to get my husband's phone replaced which got done in about 30 min. Only about 7 min of person talk time. The rest of time was spent on hold for his phone then they told me to go online for my problem. So I did while I was on the phone for Wade's phone so I could multitask.
Online, they won't let me upgrade so when they came back to the phone I asked to be transferred again to check on my phone. The woman on the phone said b/c I couldn't get them online I could speak with someone in sales to get the online prices so she transfers me. 35 min later, the guy gets on the phone and is telling me that b/c there is a problem with my premier account, he cannot get my info to come up correctly and will have to submit a ticket which will take about a week to fix. Then askes for a work email address, I inform him Wade and I are both students and don't have a job, which he then replies,"Then they won't fix it, you have to have a work email address." I am thinking he is kidding but nope very serious! I told him I really miss Cingular b/c they never had issues like this. Wade will be calling back to try and get this taken care of. I was so irritated! 85 minutes of my day gone and no phone to show for it!
The worst part is for us, this has been the best company (again before they merged) Sprint was awful as was Verizon! GRRR! Well, I hae a ginormous test tomorrow so I have to study!